Generation NYX will establish and host a dedicated version of PROTECT on AWS. Our team will handle the entire configuration process, including user creation, data integration, customization of visualizations, and implementation of security protocols tailored to your organization's specific needs. This ensures a seamless, efficient, and fully optimized solution for your crisis management operations. 

• Installation/implementation involves a 4-step process that will take 2-8 hours, depending on the needs of your organizations and your staff’s availability.

• Elements of installation/implementation include gathering requirements for:

  • Users, including number of users and roles

  • Data Sets, visualization and management of the data

  • Security and Compliance

  • Alignment with SOPs training users on the features available in the system that support execution of standard operating procedures

• Establishing instance of PROTECT hosted on AWS

• Configuring PROTECT according to requirements gathered in Step 1

• Working with client to validate that the system meets the requirements

Generation NYX will host full operations and maintenance for the PROTECT system on AWS. Services will include:

• Fully managed software upgrades deployed on dedicated infrastructure.

  • 99.0% uptime guaranteed through a Service Level Agreement, monitored 24/7.

  • Automated backups and continuous security monitoring.

  • Implementation of bug fixes and upgrades to the system when available.

• Virtual Technical Support: 

  • 48-hour response time for emails, phone calls, and virtual meeting requests to address technical issues.

  • With sufficient advanced notice, the Generation NYX team can be “on call” for immediate technical support in the event of an incident, exercise, or other real-time event. 

• Assessment of professional service requirements for new feature implementation.

• At times, organizations require advanced customizations for integration with a new technology, transformation of a nonstandard data set, or development of a new feature needed to support their operating procedures. Generation NYX provides professional services that can advance the PROTECT system to meet the emerging needs of the client.

• PROTECT offers a comprehensive set of collaboration, coordination, and decision support features, refined over a decade, using input from crisis management organizations worldwide.

• The Generation NYX team provides expert guidance on leveraging these features to implement your emergency operations plan and enhance collaboration among agencies and stakeholders.

• The team offers training both onsite and virtually, covering user and data administration, feature usage tailored to your operating procedures, and the creation of advanced geospatial products using the system.